FAQ

What size should I order?


Under each item online you will find a general size guide. For most items, you will also find the garment measurements for that specific item under the size guide button. If you are not sure about the sizing, we will be happy to assist you.




What sizing do you use?


Our clothes are based on European sizing.




How do I track my order?


As soon as your order is shipped from our showroom, DHL will send you a shipping confirmation email with your tracking number. You can click on the tracking number on this e-mail to view your shipment's progress. You can also easily follow your order on its way to you by entering your tracking number at the courier’s website. Additionally, you can log in to your account online to see the tracking number.




How many days does it take for my order to arrive?


Shipping usually takes between 3 - 5 working days, depending on your country, but may take up to ten days for some destinations.




Is my package insured?


All items are insured against theft and accidental damage whilst in transit from our showroom to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance.




What countries does Talabaya deliver to?


We deliver to 220 countries and regions around the world with DHL Express Worldwide and with DHL Domestic or PPL in Czech Republic.




Can I collect my order in store or showroom?


We are sorry but it is not possible to collect the orders in Talabaya’s showroom. The delivery is ensured by DHL.




How much duty and tax will I have to pay?


Custom duties and taxes are not included in the price of the goods. It will be charged along with the rules of delivery country. The price will be calculated before you confirm your order.




How will I know if you received my order?


When you place an order at www.talabaya.com/e-shop, an order confirmation will be sent to your registered email address. In the event that you have entered an incorrect email address, please contact us and we will send you the order details.




How do I cancel my order?


You cannot cancel your order yourself, but we can of course help you. The order can only be canceled before it has been shipped. After that, we cannot guarantee a cancellation. When the order has been shipped, you will receive a shipping confirmation e-mail. If you have requested a cancellation after the order has been shipped, you must instead return it for a refund within 14 days after you receive the order.




I've added the incorrect shipping address, how do I change it?


You must contact us to change your shipping address. The shipping address can only be changed before the order has been shipped. Unfortunately, you cannot update your shipping address yourself after the order has been placed




From where do you ship?


We ship from Prague, Czech Republic.




Can I change or update my order?


An order cannot be changed once the merchandise has been processed by us. Before we have started processing the order, we can update the size or color. Please contact us as soon as possible and make sure to have your order number available. Items may always be exchanged or returned within 14 days after you have received them.




How much do I pay for shipping?


The shipping will be charged in accordance with the delivery destination. The price will be calculated before you confirm your order.




What payment methods does Talabaya accept?


We accept Visa and Mastercard and you can also pay via PayPal.




Is it safe to use my credit card online at Talabaya eshop?


Your personal online security is very important to us. To help ensure your shopping experience is safe, simple and secure we use Secure Socket Layers (SSL), the industry standard in transferring information to process your orders. When placing an order, you can immediately check the security validity by clicking the VERISIGN logo at checkout. To ensure your information is kept private, we do not process or store any payment information in our database.




In which currency will my purchase be made?


We charge in euro.




When will I be charged?


When you place an order using a credit card, we place an authorization on the form of payment you used, and the funds are temporarily reserved for your purchase, but you are not actually charged. When your order has been dispatched, we will capture the funds from your account.




Why was my card declined at checkout?


If your order attempt was declined, this can often be due to your bank. We suggest that you contact your bank or card-issuing company to ask if they have any kind of block on your card. If you receive another error message, please contact us and we will do our best to assist you.




How do I return or exchange an item?


We offer full refunds or exchanges into a different size if an unwanted item is shipped/postmarked within 14 days from when it was delivered to you. In order to receive a full refund, the item must be returned in its original condition with original labels and packaging. Please contact us if you want to make a return. We will send you the return form to fill in by email or You can download it here. As soon as your return is registered you will receive an email confirmation.




Can I return or exchange my online purchase at Talabaya showroom?


The return or exchange of the online purchase can be only made by sending it back to us with filled return form that we send you via email or You can download it here. Please contact DHL or other deliver company to order the pickup and return of your order to us. The costs for sending the exchanged item will be charged to the customer.




Is my package insured?


Yes, all orders sent from us are insured until you have received it.




Will I be refunded for the full amount of my order?


When returning all items from your order, we will issue a full refund except the delivery costs for your return or exchange. The customer is responsible for the return and exchange shipping costs.




When do I get my refund?


When we have received and processed your return, you will receive an e-mail notification. We will proceed the refund within 14 business days after receiving the return. It usualy takes 5 – 7 working days before you can see the refund back on your account, depending on your bank/credit card/form of payment.




If an item is out of stock, how can I be notified about the restock?


We will add items to the web shop as soon as they come back in stock If an item is sold out in your size, please send us an email and we will notify you once we have it in stock again We will be also happy to make the item for you to order if it was possible. If you can’t find the item you are looking for online, you are more than welcome to reach out to us and we will assist you.